Frequently Asked Questions

How do I order and pay?
Many products can be ordered through the Web Store and paid for by credit card.  If you would prefer to pay through Paypal, please use this web form to send me a message.  You can also use this form to ask questions, or request custom builds, mods, and repairs.  Please make sure you enter your proper email address.  I will email you to confirm your order, and verify your shipping address.  I can send you an invoice through Paypal.  All custom builds, repairs, and mods are invoiced through Paypal.  Of course, I will also happily accept Money Orders.  I will accept checks, but depending on the amount I may wait for it to clear before delivering your product.  Money Orders and checks should be made out to RST Custom Effects  If you are local, I am always happy to accept cash!  (Please do not send cash through the mail.)

How much does a [insert pedal name here] cost?
For existing products, the MSRP (retail price) can be found at the bottom of the product's info page.  Sale prices can be found in the web store.  For items that do not appear in the web store, please contact me.

Why aren't there prices on your site for pedal mods and custom builds?
There are so many options available in building or modifying your pedal that each one really is a custom job.  When you contact me about making a pedal for you, we will discuss what you want, and I will present you with all the options, and their prices.

Where are you located?
I am in Carver, Massachusetts.  Contact me for driving directions.

I want to send you a pedal to mod.  What is your address?
Please contact me if you want work done.  If you are in the Massachusetts or Rhode Island area, I would prefer to meet in person to discuss your options.  If that doesn't work for you, then we can arrange everything via e-mail, and once we have determined your needs, and pricing, I will give you my mailing address and any other info you may need.

How long will it take to get my pedal?
Custom pedals can take 4 to 6 weeks.  Most mods and repairs are done within 7-10 days (usually less).  Some more in-depth mods may take 2+ weeks.  Every pedal is different, but these are general guidelines.

Do you need anything other than my pedal to do the repairs or mods?
Please include any AC adapters or necessary items for any pedals being modded that don't run on a 9V battery or 9V standard power supply.

Does your work have a warranty?
All labor has a 1 year warranty to the original owner.  The warranty is void if the item has been tampered with or abused.

My custom or modified pedal doesn't sound like I had hoped.  What do I do now?
This is a tough one.  I try to do everything possible to make sure you know what you are getting when you order.  If you are unhappy with the sound, we can discuss possible changes to achieve the sound you desire.  For custom pedals, I will accept returns within 15 days, and refund your money minus a 20% restocking fee.  I cannot accept returns on mods, repairs, and rehousings.  Please know what you want, and what you are ordering, before you order.

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